> ## Documentation Index
> Fetch the complete documentation index at: https://docs.energy.nayax.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-resolution

The platform can close incidents automatically when the condition that opened them clears — see [Statuses and lifecycle](/guides/incidents/statuses-and-lifecycle) for how automatic resolution works. Auto-resolution is driven by **resolvers**, each of which watches for one kind of recovery. This page covers how to turn resolvers on and off for your network.

You manage this in **Settings → Auto Resolvers**.

## Resolvers

A resolver watches for a specific recovery and, when every affected station on an incident has recovered, lets the incident close itself. The available resolvers include:

| Resolver               | Recovers on                                                     |
| ---------------------- | --------------------------------------------------------------- |
| Fault Cleared          | A charger that reported a fault reporting itself healthy again. |
| Connectivity Recovered | An offline station reconnecting to the platform.                |

## Turning a resolver off

Each resolver has an on/off toggle for your network. Turning one **off** does not stop the platform from tracking recovery — recoveries are still recorded on the incident's roster — it just stops the incident from **closing itself**. The incident stays open for a Support Operator to review and close deliberately.

Turn a resolver off when you want a human to confirm closure for that kind of incident rather than letting it resolve unattended; leave it on to let clean recoveries close without Support Operator effort.

## Defaults and your override

Resolvers have a baseline setting managed by Nayax Energy Core. Your network's toggle is an **override** on top of that baseline, and it wins for your network in **both directions**: you can turn a resolver off even if it is on by default, and you can turn one back on even if Nayax Energy Core has disabled it globally. When a resolver is disabled globally, the screen shows that, and turning it on re-enables it **for your network only**. Removing your override returns the resolver to the Nayax Energy Core-managed default.

> Auto-resolution can only close incidents that are still in an early working state (`NEW`, `INVESTIGATING`, or `MITIGATING`). Once a Support Operator has moved an incident to `WAITING_ON_OEM` or `POST_MORTEM`, it will not auto-close regardless of resolver settings — see [Statuses and lifecycle](/guides/incidents/statuses-and-lifecycle).